Enhancing Interpersonal Competency through Soft-Skills Training with Reference to FIRO-B


  •   K. Umashankar Dept. of Behavioural Science, Manipal University, Bangalore Campus, Bangalore
  •   H. G. Charitra Department of English, Krupanidhi Degree College, Bangalore




FIRO-B, Budding Professionals, Teaching Professionals, Behavioural Intelligence, Selfconcept.


The significance of interpersonal skills is fundamentally increasing as the productivity of the workplace is directly linked with the quality of relationship among the employees. Therefore, the researchers found the necessity of understanding the level of interpersonal competence of the young professionals so that they can go on par with the existing and experienced professionals. In order to gauge the interpersonal competence, the researchers adopted FIRO-B (Fundamental Interpersonal Relationship Orientation- Behaviour) which is considered as a significant tool in assessing the interpersonal skills of the professionals.

The study focused on assessing the interpersonal skill requirement of the young professionals. In this regard, the FIRO-B was administered on both young Probationary officers of XYZ bank and the teaching professionals of Krupanidhi College. Based on the respondent survey, the researchers tried to understand the required interpersonal skills for the budding professionals. In continuation, the paper also suggests the effective pedagogical tools to nourish the interpersonal excellence among the budding professionals.




How to Cite

Umashankar, K., & Charitra, H. G. (2016). Enhancing Interpersonal Competency through Soft-Skills Training with Reference to FIRO-B. Adarsh Journal of Management Research, 9(1), 21–28. https://doi.org/10.21095/ajmr/2016/v9/i1/103773





A.K. Penthoi and S.Dash. (2005). Indian Higher Education in the Era of Globalization: Challenges & Quality management strategies, University News.

Brian M. Alman, Peter T. Lambrou (1983), Self-Hypnosis: The Complete Guide to Better Health and Self-change, Philadelphia: Brunner/Mazel Pub.: 1992

Chakka, R., and Kulkarni, G.T. (2010). Total Quality Management in Pedagogy (TQM_P): An Update. Indian Pharm. Educ. Res. 44(4).

Datar, M. Srikant, Garvin, A. David & Cullen, G. Patrick. (2010). Rethinking the MBA: Business Education a Crossroads. Boston: Harvard Business Press.

Schutz, W.C. (1958). FIRO: A Three Dimensional Theory of Interpersonal Behavior. New York, NY: Holt, Rinehart, & Winston

Goleman, Daniel. (1996). Emotional Intelligence: Why it Can Matter More Than IQ. London: Bloomsbury Publishing.