A Study on Preceding Circumstances and Logic Results of Employee Morale and Engagement Among The Service Sectors With Special Reference to Kolkata City

Abstract

“Individual talent is an obstruction principally among teams that employ the facade of a synergy to diminish the majorities’ mediocrity.†- Anthony Corlisatra

A favorable attitude towards job, fellow workers, company, working conditions indicates good or high morale. Unfavorable attitude towards job, fellow workers, company, working conditions indicates bad or low morale. Hence, it means the feelings of an employee about his job, his peers, his supervisors, his company and working conditions. Morale can be succinctly defined as the total satisfaction that a person derives from his/her job, the prevailing atmosphere and the other factors that appeal to his/her individual propensities. It is a conglomeration of attitudes and feelings that constitutes a reserve of mental and physical strength including factors like self-confidence, optimism and positive mental attitude. Morale is an employee’s attitude toward his or her job, employer and colleagues. Employee morale as the psychological state with respect to satisfaction, confidence and resolve; the attitude of an individual or group of employees, resulting in courage, devotion and discipline; level of fulfillment one has with intrinsic work aspects, such as variety and challenge, feedback, learning and space to grow extrinsic circumstances of employment such as fair and adequate pay, job security and health and safety.