Analyzing the Service Delivery of KMF Nandini an Empirical Study

Abstract

The study concentrates on researching the service delivery of KMF Nandini. The study covered the geographical areas of Karnataka Co-operative Milk Producers Federation (KMF) which includes the cities of Bangalore, Mysore, Mandya, Kolar, Shimoga, Dharwar and Tumkur. The Study will concentrate primarily on the KMF based milk unions. The empirical paper attempts to identify the perceptions of consumers towards service delivery of KMF Nandini. The paper tries to identify the gaps between consumer expectations and the actual delivery of KMF Nandini.